受服务对象和时差影响，此岗位仅设有下午班（14:00-23:00 含工间休息1小时）及夜班（21:00-7:00含工间休息1小时及直落1小时加班，提供夜班津贴）

请慎重申请！

Job Description:

· Follow SOP/template/criteria, optimize procedure and tools.

· CRM database management.

· Handle all inbound and outbound calls to define the real opportunities for North America, Europe and South East Asian markets.

· Define the right products and maintain a good relationship with customers via phone/Live Chat/email.

· Weekly and monthly report preparation to measure the performance and KPI.

· Cooperate with marketing for market research and product promotion.

Education/Training

· Bachelor – English as major or electronic related is preferred.

Experience (minimum required)

· 1 year or above technical support experience, call center or e-business management experience is preferred.

Knowledge

· Self-initiative

· Good team/project management skill, can complete work under high pressure.

· Familiar with business and SOP.

· Excellent English communication and presentation skill.

· Outgoing and not afraid to speak with foreigners.